Services

As part of Perch Group, Verify takes a different approach to customer verification and reconnection.

Our full end-to-end solution from omni-channel recoveries through to trace, field and temporary disconnection is informed by in-depth data & analytics for smarter services with improved outcomes.

We can fully support clients in the utilities, financial services, SME and other specialist sectors to interact with customers and resolve complex accounts at any point in the debt lifecycle from pre-arrears to post-litigation/pre-enforcement. We can either reconnect these customers back to our clients or provide an end-to-end service drawing on the full breadth of Perch Group’s debt purchase, collections, litigation and verification services.

Whether we are assessing customer vulnerability or property occupancy, we draw on multiple sources of data to ensure we don’t use up field agent time reaching out to ‘gone aways’, deceased customers or properties that no longer exist, saving our clients’ money and those we interact with on the doorstep disturbance. We also utilise self-designed best-in-class technology such as our ‘Allocation Placement Tool’ (APT) and ‘RECO’ audio recording equipment with geotagging to quality assure everything we do for the highest levels of efficiency, accuracy, security and compliance.

Also see our team.