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TM Legal

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Home / Our Team

Our Team

The Verify team combines Perch Group’s industry-leading experience and expertise with a network of highly trained, accredited and vetted Customer Verification Officers (CVOs) who conduct thousands of residential and commercial field visits every month nationwide.

Everything from our extensive, interactive classroom and field-based training to how our agents are incentivised, empowered, supported, reviewed, and monitored is focused on treating customer fairly and protecting their data.

This means that both clients and customers can trust us to uphold the highest standards of industry best practice and compliance and give them tailored expert advice to reach a mutually beneficial resolution.

Want to join our team? Click here to find out more.

Meet the Verify management team

verify team

Gary Jones, Managing Director
Verify is headed-up by Gary Jones who brings over 35 years’ experience in collections and field services across all sectors. He has a vision to revolutionise the way clients reconnect with their customers using an omni-channel, data-driven approach to achieving best in class solutions, whilst keeping the customer at the centre of all business processes.

verify team

Karl Humphries, Director of Field Operations
With over 20 years experience within the debt recovery industry covering many areas including magistrate court fines, council tax, commercial rent, and nine years specifically in the Utility debt industry specialising in field services, Karl is now driving a new approach to customer verification and reconnection at Verify.

verify team

Marco Pace, Head of Business Development
Marco has worked in the debt recovery sector for more than 33 years with extensive experience in both consumer and commercial utilities amongst other sectors and expertise ranging from early arrears management through to collections, legal, field and debt purchase.

verify team

Bronia O’Regan, Lead Client & Implementation Manager
Bronia has almost 20 years’ industry experience, most recently as Director of Client Services at field services provider Engage.

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Rob Oxley, Origination Director
Rob has almost 15 years’ experience in senior client facing roles within the credit risk and collections industry, four of which were spent at TransUnion. He joined Perch Group in April 2023 after six years at Lowell, one of Europe’s largest credit management companies, where he was responsible for leading commercial activities across several sectors including retail, telecoms, utilities and financial services.

Also see Perch Group’s leadership team.