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Home / Customer Help & Resources

Customer Help & Resources

Money Helper

Free, unbiased and easy-to-access money tools, information and guidance. 0300 500 5000 Go to website

National Debtline

a charity providing free, independent and expert debt advice. 0808 808 4000 Go to website

Step Change

The UK's most comprehensive debt advice service. 0800 138 1111 Go to website

Citizens Advice

National charity offering confidential advice online, over the phone, and in person, for free. 0345 404 0506 Go to website

Money Wellness

Take your first step to easing your money worries with our tailored plans, support and advice. Go to website

Money Advice Scotland

Debt advice if you live in Scotland. Go to website

Credit Karma

We've made your score clear and transparent. We'll show you what you can do to improve it. Go to webpage


You can get your Experian Credit Score without paying a penny, by signing up for a free Experian Account. Go to webpage


Get Regular Alerts and Fix Any Errors On Your Equifax Credit Report & Score. Go to webpage

Vulnerability Registration Service (VRS)

The Vulnerability Registration Service (VRS) is the UK’s first central register for vulnerable people. It is free to use, entirely voluntary, and users can remove themselves from it whenever they decide their circumstances have sufficiently improved. By giving vulnerable consumers a single place to register their status, the VRS helps customers avoid having to repeat the same difficult conversations every time they engage with organisations like lenders and creditors. The VRS is a not for profit company limited by guarantee, so all income is reinvested in running the register and supporting vulnerable consumers, and is independent of any other database provider or credit reference agency. It has been developed following constructive dialogue over a long period with a range of stakeholders in the public, private, and charity sectors. Go to website


We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. Every year, one in four of us will experience a mental health problem. But hundreds of thousands of people are still struggling. We believe no one should have to face a mental health problem alone. We'll listen, give you support and advice, and fight your corner. Go to website


Every day, Samaritans volunteers respond to around 10,000 calls for help. We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure. Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis. We give people ways to cope and the skills to be there for others. And we encourage, promote and celebrate those moments of connection between people that can save lives. We offer listening and support to people and communities in times of need. Go to website

Mental Health Foundation

Mental health problems can make earning and managing your money harder, and debt can trigger or worsen conditions such as anxiety, depression and stress. Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health. Go to website


Millions of people are missing out on thousands of pounds. Check what you are entitled to now. Go to website

Policy in Practice

Welcome to our simple to use Benefit and budgeting calculator. Through just a few simple steps you can see how much benefit you are eligible for. Go to website


We are one of the leading providers of online benefits calculators in the UK today. We help people determine what they can claim from national and local government via our self-serve calculators. Go to website

Housing Support

Government web page with household support information. Go to website

Money Saving Expert

See the Money Saving Expert website for regular hints and tips about cost of living help, and ways to get cheaper deals and receive discounted vouchers. Go to website

Money sharing made easy

Lend & Borrow money from close friends & family without the hassle. Loop, a new app that makes money sharing awkwardness free.
(p.s It’s also 100% free to use!) Go to website

Help for Households

We know people are worried so the government is offering help for households. See what cost of living support you could be eligible for. Go to website